Contact information

Contact Us – PETCHILO 🐾

We’re here to help! 💜

At PETCHILO, your satisfaction and your pet’s happiness matter to us.

Whether you have questions about our products, shipping, order tracking, or an existing purchase, we’re happy to assist you.

Customer Support

📧 Email: support@petchilo.com

🌐 Website: https://petchilo.com

Order Inquiries

For assistance with an existing order, please include your order number and the email address used at checkout.

Customer Support Hours

Our support team handles inquiries Monday through Friday, excluding holidays.

We aim to respond within 1–2 business days.

Thank you for choosing PETCHILO!

Happy Pets. Happier Lives. 🐾💜